Shipping, Returns & Exchanges
We ship to USA addresses ONLY!
Free Shipping to the USA
Most in-stock orders ship same day via FedEx Ground or USPS Priority Mail. Free Shipping on orders over $200 is available to anywhere in the USA, (including Alaska & Hawaii!)
Free shipping to APO & FPO Addresses
Don’t worry military friends, All web orders over $200 to APO and FPO address will receive FREE shipping via USPS Priority Mail.
Signature Required for Shipments over $1,000
We understand this might be a hassle, but it’s the only way we can offer you a fully insured shipment. Shipments without signature required are not insured and ship at the risk of the purchaser.
Returns & Exchanges
We want you to be happy with your purchase! However, if you do need to return a product, please contact Aquaventure Dive & Photo Center (763) 424-8717 for a Return Authorization Number prior to any return or exchange. All returns must have been purchased directly from Aquaventure Dive & Photo Center.
Photography Gear Returns & Exchanges
If you are unhappy with your equipment, please contact us within 30 days of purchase. Merchandise may be returned within 30 days of purchase for replacement, exchange only if the following conditions are met:
- Equipment has not been immersed in water
- Equipment is in new, undamaged condition
- Original packaging is complete, intact and undamaged
- All accessories, o-rings, lubricants, warranty cards, etc. are included
If any of the above conditions have not been met, Aquaventure Dive & Photo Center reserves the right to refuse the return or charge a 15% restocking fee at our discretion.
Scuba & Snorkeling Gear Returns & Exchanges
- Aquaventure Dive & Photo Center has a 30 day return policy. Any and all items must be returned to us within 30 days from the purchase date for exchange or in-store credit. All sales considered final after 30 days.
- Products returned for exchange or credit, must be unused in with their original packaging and free from damage or wear. Any products returned without original packaging will be susceptible to a 15% restocking fee.
- Products that has been installed, modified, damaged, used or otherwise altered from their original appearance are not eligible for return or exchange. Aquaventure Dive & Photo Center has sole discretion to determine what constitutes modification, damage and alterations.
- Shipping fees are not refundable.
- No returns on special order, closeout or discontinued items.
If you ever experience a problem with equipment you’ve purchased from Aquaventure Dive & Photo Center, contact us immediately. We’ll help troubleshoot your problem and work with the original manufacturer to resolve. New equipment is warranted by the original manufacturer. Used equipment and repair services are warranted by Aquaventure Dive & Photo Center to be free from defects under normal use for a minimum of 30 days from date of purchase. Please note service and repair warranty is limited to the parts and labor performed by Aquaventure Dive & Photo Center.